Shipping & Delivery

Shipping Policy

General Shipping Information
  • Estimated delivery times are:

    USA:  Standard Shipping 10-25 Business Days Delivery

    Canada: Standard Shipping 16-21 Business Days Delivery

    United Kingdom: Standard Shipping 15-30 Business Days Delivery

    Australia: Standard Shipping 16-21 Business Days Delivery

    New Zealand: Standard Shipping 16-21 Business Days Delivery

    Rest of the world: 14-40 days

      *Please note all items will not be declared lost till 60 days have passed, please do not contact us before this time has passed. 

     

    • Method of Shipping:
      • Free Shipping (Available for US & Canada orders Over $50) is available for all products, with the exception of our $0 Limited Time Offers. Free Shipping takes on average (depending on the product) 14-30 days.
      • Standard Shipping is an average of 15-20 days for shipping & processing.
      • Insured Shipping & Handling takes the same time as standard shipping, but allows customers to make changes to an order due to any address entry error in their shipping information 24 hours after their originally placed order or if their items have already been shipped (delivery destination rerouting). With this option, customer's packages are fully insured in the event that any issues occur during package transit with the postal services. *Please note all items will not be declared lost till 60 days have passed, please do not contact us before this time has passed.
      • International Shipping 
        • Rates vary for international shipping depending on location. If not seen upon checking out, please send us your address via email and we will provide you with your shipping cost.

     

    • We have a medium shipping policy due to high volume of orders (14 - 35 business day shipping policy). *Please note all items will not be declared lost till 60 days have passed, please do not contact us before this time has passed.
    • A KIND NOTICE  - We highly suggest that you place your order at least 1 month before your special event to allow enough time for delivery. Before placing an order please read and agree to these Terms and Conditions.
      • All items leave our non-domestic warehousing and manufacturing facilities and will arrive as described in the product description.
      • Please double check your shipping address and update it if necessary.
      • Our orders are shipped and processed during business days (Monday through Friday).
      • We allow cancellation of orders up to 24 hours after your originally placed order time. Once 24 hours have passed, your order enters a processing state which is the time in which your order is being prepared prior to shipping.
      • Once your order is processed, there is no cancellation method.
      • All customers will receive tracking and confirmation via email once their order has been shipped. Upon receiving your tracking number, allow 5 - 10 days for updated tracking information. If you have not received tracking number in your 'Order Shipped' notification, please contact us.

       

      Where is my package?

      Please read your item's description for shipping estimate. Please give us within those days to ship your order. Once you receive your tracking number, you can track your order here on our order tracking page. General emails regarding shipping time that has already been disclosed in a products description page will not be answered with urgency. Please understand that we are a small, growing team working to fulfill orders and answer our customers' higher priority emails, therefore, inquiries regarding general shipping will be answered as time allows.

       

      My package says it was delivered, but where is it??

      If your package is marked as delivered and you claim to have not received it, you must contact the mail courier/postal services of the tracking number you were provided (varies by country).

      We know how important your order is! We provide our customers with the option to track their packages. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with neighbors, family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

      We will always do our best to assist you, but we do not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. We use USPS for shipping our. You can reach USPS here or by calling 1 (800) 222-1811 for domestic or international assistance.